Terms & Conditions

Definitions “Conditions” means these terms and conditions together with any amendments or updates to them which are issued by us or on our behalf from time to time;

“Event” means Thornton Rocks

“Ticket” means any valid ticket which permits the Ticket Holder to attend the Event at the Venue on the basis of the details set out on the Ticket and (where applicable) to camp, park or enjoy certain activities or upgrades at the Venue and which is subject to these Conditions;

“Ticket Holder” or “you” means any person possessing or using a Ticket to gain entry to the Event, including (without limitation) the Ticket Purchaser or any person to whom the Ticket was validly issued or transferred;

“Lead Booker” means the individual who has purchased Ticket(s);

“Venue” means the site at which the Event takes place, which at the date of these Conditions is intended to be Thornto Hall Country Park, Thornton in Craven, BD23 3TS  including all adjacent and surrounding areas used or controlled by us in connection with staging of the Event, including without limitation any car park and camping sites; and

“We” means Thornton Hall Country Park.

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These Conditions may change from time to time without notice and in our sole discretion. We will post any changes to the Conditions on our website: www.thorntonrocks.co.uk

We shall notify Ticket Purchasers of such changes by email if they materially affect Ticket Purchasers’ rights as a consumer.

1. Ticket Purchase

1.1. Only Tickets purchased from our authorised ticket agent, Skiddle are valid and will allow admission to the Event. Tickets bought from an unauthorised third party will be void and may be seized or cancelled without refund or compensation.

1.2 Price and availability information for Tickets (including without limitation, add-ons such as camping, parking and upgrades) is subject to change without notice.

1.3 Tickets are for attendees aged 18 or above.

1.4 Tickets must be purchased with a lead name.

1.5 Confirmation of purchase will be provided by the ticketing agent at the point of purchase and E-Tickets will be issued via email.

1.6 If Tickets have not been received 10 days before the Event, please contact the relevant ticket agent quoting Your booking reference requesting a reissuance of Your e-tickets.

2. Refunds

2.1 Tickets are final and non-refundable except as outlined in these Conditions.

2.2 We reserve the right to alter the event programme in respect of the line up, the times and dates of performances, facilities or locations of the event and the start and finish time and date of the event without liability to the ticket holder.

2.3 No one artist shall be deemed a headliner and no cancellation of a single or multiple artists shall constitute a material change to the Event.

2.4 Refunds will be available in the event of a full cancellation of the Event or if the Event is postponed to a wholly different date.

2.5 Any refunds processed will be done so for the face value of the Ticket, net of any transaction or booking fees.

3. Prohibition of Transfer

3.1 Any Tickets advertised for any commercial or promotional purposes (e.g. competition prizes; in hospitality, travel, accommodation packages) without our written approval shall be cancelled and invalidated without refund.

Conditions of Entry

Customers are required to meet the conditions of entry in order to gain access to the event. Conditions of entry are listed as:

Valid Ticket – tickets should be presented along with ID to match the name on the ticket, or the named ticket holder must be present.

Only acceptable I.D must be a CURRENT version of one of the following

Passport

Photocard driving licence for UK and Northern Ireland (Full or provisional)

Pass card with hologram

Armed Forces/NHS Identification cards

Screenshots of any form of ID will NOT be accepted

Thornton Hall Country Park operate the challenge 25 policy

Admission is subject to search

Possession of prohibited items may result in admission refusal or involvement with the police.

Prohibited items are not permitted inside the event.

Unauthorised professional photography, audio and video is strictly prohibited

Thornton Hall Country Park are not liable for damages, losses or injuries sustained at the event.

Please be aware that there is a last entry time allowed for the event. No one will be allowed entry after this time.

Anyone heavily intoxicated by means of drugs or alcohol will be refused entry

Tickets are sold on the understanding that the event is subject to licence from the appropriate authorities

The promoter, or their agents, reserve the right to refuse admission

The promoter, or their agents, reserve the right to enforce eviction from the site

Prohibited Items

Alcohol

Animals

Audio visual recording or transmitting equipment

BBQs

Bicycles

Campfires

Chinese Lanterns

Distress Flares

Drones

Gas stoves above 220g

Generators

Glass drinking bottles or any open bottles

High viz jackets

Illegal substances

Knives (deemed not to be for the purposes of cooking / camping)

Laser pens

Liquid fuels

Mallets (deemed not to be for the purposes of camping)

New Psychoactive substances, including Nitrous Oxide

Pyrotechnics or Fireworks

Spray Paint

Stickers

Unauthorised promotional material unless otherwise agreed

Areosol / CO2 dispensers

Weapons (or anything that could be used as a weapon)

Unauthorised Sound systems

If the item is deemed to have the potential to cause damage or harm, or is illegal, then the item will be non-returnable. Security Management will use their discretion.

If the item is not deemed to have the potential to cause damage or harm and is legal but is on the prohibited items list, the item will be deemed as returnable.

Thornton Hall Country Park or their agent, reserves the right to the confiscation of any prohibited item found within the possession of any ticket holder, guest, staff, trader, or artist.

Thornton Hall Country Park reserves the right to refuse admission to the event.

Protection of Data

We do from time to time ask people for their personal details in forms to subscribe for specific information or enter applications electronically. Personal information collected via this website and the registration process is controlled by Thornton Hall Country Park (the data controller). This data is only held for the specified purpose made clear at the time of collection. Data will only ever be shared with a third party for explicit, necessary processing purposes; such as Skiddle, our primary ticket agency for purposes of accreditation on site.

We comply with all relevant data protection laws in all our dealings with personal data, and we will ensure that our Data Processors do the same.

This privacy policy sets out how Thornton Hall Country Park uses and protects any information that you give Thornton Hall Country Park when you use this website / provide us voluntarily with your email address electronically or hand-written on an entrance voucher / ticket.

Thornton Hall Country Park is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Thornton Hall Country Park may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@thorntonhallcountrypark.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Thornton Hall Country Park, Thornton-in-Craven, near Skipton, North Yorkshire, BD23 3TJ

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.